Show Info & FAQ's
What is the age restriction? How old do you have to be?
All shows at On the Waterfront are strictly 18 and over. Challenge 21 in operation so please ensure you bring valid Photo ID as you will be asked.
What photo ID is accepted?
· Driving License – A full or provisional driving license which is within date.
· Passport – A passport which is within date
· Any identification card bearing the PASS logo – more information on the pass scheme website
· A national photo identity card issued by country of origin (other than the United Kingdom)
· Armed Forces PHOTO ID Card
What are the event timings & last entry?
Opening times for the events and last entry times into the event are as follows:-
Thursday 20th June
On the Waterfront presents Paul Smith + Guests
Timings: 5pm - 11pm (last entry 8pm)
Friday 21st June
On the Waterfront presents - Line Up TBA
Timings TBC (last entry 7pm)
Saturday 22nd June
On the Waterfront presents Ben Hemsley + Guests
Timings: 2pm - 11pm (last entry 5pm)
Sunday 23rd June
On the Waterfront presents Deacon Blue + Guests
Timings: 2pm - 11pm (last entry 7pm)
Where and when is On the Waterfront festival?
On the Waterfront is a series of ticketed shows running from Thursday 20th June to Sunday 23rd June 2024 and located on Liverpool’s Pier Head, in front of the Three Graces/Liver Building.
Where is the nearest train station?
Liverpool James Street Station is the nearest train station (0.5mi), located over the road from the event entrance.
I have an enquiry regarding my ticket, who do I speak to?
Please contact the agent you purchased your ticket from directly. Cream does not have access to ticket bookings so cannot assist directly with any ticket issues.
Can I purchase a ticket via Payment Plan?
We do not offer a Payment Plan scheme for On the Waterfront, however, each event offers More Ways To Pay, which include Buy Now Pay Later options with Klarna or PayPal.
More Ways To Pay will be subject to individual credit checks. Terms and conditions Apply. https://www.klarna.com/uk/terms-and-conditions/
Can I purchase a Weekend Ticket?
We do not offer a Weekend/Multi-Day Ticket, tickets for each day must be purchased individually.
When will I receive my ticket?
All tickets for On the Waterfront 2024 are digital/e-tickets. There will be no physical tickets posted out for this event.
If you have purchased your ticket via:
Ticketmaster – Tickets will be available to view via the Ticketmaster App, 48 Hours prior to the event.
Skiddle – Tickets will be available to download via the Skiddle App at 9am, 48 Hours prior to the event.
Ticket line - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
Ticket Quarter - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
I am buying tickets on social media/from a friend/from a third-party ticket website. Are these tickets valid?
I lost my ticket, what should I do?
If you have purchased via Ticketline or Ticket Quarter we advise contacting your ticket agent directly who will be able to assist.
If you do not have your ticket on arrival at the event, head to the Box Office on the day, this will be located next to the entrance lanes and present your order reference number and valid photo ID. Providing your ticket has not already been scanned, your original ticket will be cancelled, and a replacement ticket will be issued.
N.B. On the Waterfront is digital tickets only (physical/paper tickets will not be issued)
Can I bring camping chairs?
Camping chairs are not permitted into the event. There is fixed seating and grass areas located around the event arena, which is part of the Pier Head site furniture
Can I bring a bag with me?
On the Waterfront as with most outdoor shows, operate an A4 bag policy. Therefore no bags bigger than A4 are permitted into the event, there are no locker facilities onsite so please ensure you plan ahead if needed.
Can I bring food & drink into the event?
Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event. No other food or drink is permitted. There is an array of food, bar and drink concessions inside the festival.
Can I bring an umbrella?
Small umbrellas Only. Large/golfing umbrellas are not permitted.
When will set times for each day be released?
Can I leave the event site and then come back (i.e., are there pass-outs)?
There are no pass outs at On the Waterfront. If you have a ticket and you leave the event site, you WILL NOT BE ALLOWED RE-ENTRY
Is there a cloakroom or lockers at the event?
There are no cloakroom or locker facilities at the event.
Is there a dresscode?
On The Waterfront is an outdoor show located on the Pier Head, next to the river. As the British weather can be unpredictable and there are no indoor/undercover areas at the event, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case!
I no longer wish to attend; can I get a refund? Can I sell my tickets?
As per the festival terms & conditions, tickets are non-refundable. We cannot advise on third-party ticket sales.
I am a local resident and concerned about noise and disruption from the event?
Extensive efforts have been made to minimise disruption to residents and we are working closely with Liverpool City Council and Merseyside Police to ensure the event does not cause any issues for local residents.
However, if you have any questions please email firstname.lastname@example.org and someone will be able to assist.
Please visit www.onthewaterfrontfestival.com/residents closer to the event for more information regarding road closure schedules and contact details for our Resident Liason team.
Can I bring my dog to the event?
I have a food/trade stall and would like a pitch at the event, who do I contact?
If you have lost something at On the Waterfront please visit Lost property which is located at the Welfare tent (located near to the bar area). After the event, please email email@example.com with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.
Lost property will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity.
Can I charge my phone anywhere at the event?