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Please note the operation and licensing of this event is held by Cream Global Ltd   

If you have an enquiry regarding On the Waterfront please email info@onthewaterfrontfestival.com  

 

General Show Information

On the Waterfront is a multi-artist all day show, gate opening and last entry times vary per show, please see below:- 

Date Show Event Times Last Entry
Thursday 19th June 2025 The Wombats 4pm - 11pm 7pm
Friday 20th June 2025 The Wolfe Tones 4pm - 11pm 7pm
Saturday 21st June 2025 Cream Classical Ibiza 2pm - 11pm 5pm
Sunday 22nd June 2025 STING 4pm - 11pm 7:30pm

ITEM ✓ or ✗ Notes
 Aerosols (including deodorant)  
Air Horns  
Drinks (All) 1x 500ml Sealed Bottle of Water is permitted
Bags Bags MUST BE A4 or under.
Balloons
Cameras No professonal cameras including SLR
Chinese Lanterns
Camping Chairs
Computer Equipment Equipment At Owners Risk 
Firearms, Weapons, Sharps   
Fireworks / Pyrotechnics  
Flares / Distress Flares  
Food  
Gas Canisters / Cylinders / Nitrous Oxide  
Mirrors *Small make up compact mirrors are acceptable.
Glass This includes perfume, foundation bottles, aftershave and mirrors. These are 
Illegal Substances (Drugs)  
Illegal Items  
Masks / Face garments (Full face masks are prohibited)
Professional Audio / Visual  
Recording Equipment  
Projectiles  
New Psychoactive Substances (NPS) previously Legal Highs  
Razors / Razor Blades  
Smoke Bombs / Canisters  
Sound System / Speakers  
Spray Cans  
Sun Cream 500ml limit
Drones / Unmanned Arial Vehicle (UAV)  
Umbrellas (small only) Large Golfing umbrellas not permitted 
Tobacco Personal Use Only
Unauthorised Marketing Materials Eg: handbills, flyers and stickers.
Unofficial Tabards, reflective, hi-vis jackets
Flags Flag poles are not permitted.
Reusable plastic and metal bottles Must be empty on arrival

Prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.

Camping chairs are not permitted into the event.  There is fixed seating and grass areas located around the event arena, which is part of the Pier Head site furniture

Thursday 19th June 2025 - Age 16 and over

Friday 20th June 2025 - Age 18 and over 

Saturday 21st June 2025 - Age 18 and over 

Sunday 22nd June 2025 - Age 18 and over 

*Challenge 21 in operation so please ensure you bring valid Photo ID as you will be asked.

  • Driving License – A full or provisional driving license which is within date.
  • Passport – A passport which is within date 
  • Any identification card bearing the PASS logo – more information on the pass scheme website
  • A national photo identity card issued by country of origin (other than the United Kingdom)
  • Armed Forces PHOTO ID Card

Download the official app for the latest news, updates, and set times. You can download it by clicking here.

On the Waterfront is a series of ticketed shows running from Thursday 19th June to Sunday 22nd June 2025 and located on Liverpool’s Pier Head, in front of the Three Graces/Liver Building. 

On The Waterfront is an outdoor show located on the Pier Head, next to the river. As the British weather can be unpredictable and there are no indoor/undercover areas at the event, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case!

On the Waterfront as with most outdoor shows, operate an A4 bag policy.  Therefore no bags bigger than A4 are permitted into the event, there are no locker facilities onsite so please ensure you plan ahead if needed.

Small umbrellas Only.   Large/golfing umbrellas are not permitted. 

Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event.    No other food or drink is permitted.   There is an array of food, bar and drink concessions inside the festival.  

There are no phone charging facilities at the event. We recommend bringing a small portable charger.

Extensive efforts have been made to minimise disruption to residents and we are working closely with Liverpool City Council and Merseyside Police to ensure the event does not cause any issues for local residents.

However, if you have any questions please email info@onthewaterfrontfestival.com and someone will be able to assist.  

Please visit www.onthewaterfrontfestival.com/residents closer to the event for more information regarding road closure schedules and contact details for our Resident Liason team. 

There are strictly no animals allowed into the event, except for assistance dogs. Please contact info@onthewaterfrontfestival.com if you have an assistance dog you need to bring to the event.

Ticketing

All tickets for On the Waterfront 2025 are digital/e-tickets. There will be no physical tickets posted out for this event.

If you have purchased your ticket via:

Ticketmaster – Tickets will be available to view via the Ticketmaster App, 48 Hours prior to the event.

Ticketmaster Customer Service

Skiddle – Tickets will be available to download via the Skiddle App at 9am, 48 Hours prior to the event.

Skiddle Customer Service

Ticketline - Tickets will be sent to you via email around 1 week before the event as an e-ticket.

Ticketline Customer Service

Ticket Quarter - Tickets will be sent to you via email around 1 week before the event as an e-ticket.

Ticket Quarter Customer Service

 

As per the festival terms & conditions, tickets are non-refundable.  We cannot advise on third-party ticket sales.

If you have purchased your tickets via Ticketmaster or Skiddle you can download your tickets via the app (48hrs before the event).

If you have purchased via Ticketline or Ticket Quarter we advise contacting your ticket agent directly who will be able to assist.

If you do not have your ticket on arrival at the event, head to the Box Office on the day, this will be located next to the entrance lanes and present your order reference number and valid photo ID. Providing your ticket has not already been scanned, your original ticket will be cancelled, and a replacement ticket will be issued.

N.B. On the Waterfront is digital tickets only (physical/paper tickets will not be issued)

We can only advise on tickets purchased from official ticket agents. We urge customers to not purchase tickets from unofficial outlets, social media platforms or auction sites as there is no way of confirming if the tickets you are purchasing are genuine, and we cannot assist if your tickets are not valid or fraudulent. Invalid or fraudulent tickets will be refused access to the show.

Please contact the agent you purchased your ticket from directly. Cream does not have access to ticket bookings so cannot assist directly with any ticket issues.  

We do not offer a Payment Plan scheme for On the Waterfront, however, each event offers More Ways To Pay, which include Buy Now Pay Later options with Klarna or PayPal. 

More Ways To Pay will be subject to individual credit checks. Terms and conditions Apply. https://www.klarna.com/uk/terms-and-conditions/

Official App FAQ

You can download the app from the Apple App Store and the Android Google Play Store

Yes, the app is free of charge and contains no in-app purchasing capability.

Travel Information

On the Waterfront is easily accessible by Arriva Bus and is a short walk from Liverpool ONE Bus Station. (5 minutes) and a 14-16 minute walk from Queen Square Bus Station.

Adult single fares are capped at £2 in the Liverpool City Region until September 2025.

Departing from Route Last Journey
Queen Square Bus Station 53 23:26 (fri) 23:22 (sat)
Queen Square Bus Station 14 23:52
Queen Square Bus Station 12 23:16
Queen Square Bus Station 13 23:36
Liverpool ONE Bus Station 10A 00:14 (fri) 00:18 (sat)
Liverpool ONE Bus Station 79 00:07
Liverpool ONE Bus Station 86A 00:16 (fri) 00:01 (sat)
Liverpool ONE Bus Station 82 23:53
Liverpool The Metquarter 432 23:31
Liverpool The Metquarter 437 23:48* 00:18**
Liverpool Whitechapel 472/1 23:28
Liverpool ONE Bus Station 500 00:27

* last full journey to West Kirby  ** to Birkenhead Bus Station only

Plan your journey here or on the Arriva UK Bus App

Avoid the traffic and stress of parking and travel with Merseyrail; Liverpool Central, James Street and Moorfields stations are just a short walk away.

Return tickets start from just £2.50 or A Day Saver ticket cost from £2.20 for children and £4.45- train travel is cheaper than you think!  

Customers travelling to and from On the Waterfront are advised to use Liverpool Central or Moorfields station.

Check the last train times for your journey. You can also check the last train times from James Street station by using our Journey Planner on the link below.

Moorfields Last Train Times

Moorfields to Headbolt Lane

23:07 and 23:37

Moorfields to Ormskirk

23:19 and 23:49

Moorfields to Southport

23:11*, 23:26 and 23:41

Moorfields to Hunts Cross

23:11, 23:26* and 23:41

Moorfields to Chester

23:11 and 23:45

Moorfields to Ellesmere Port

22:56 and 23:26

Moorfields to West Kirby

23:01 and 23:31

Moorfields to New Brighton

23:16 and 23:46

Please note: the services marked with '*' do not run on a Sunday.

Liverpool Central Last Train Times

Liverpool Central to Headbolt Lane

23:05, 23:35 and 23:55

Liverpool Central to Ormskirk

23:16 and 23:46

Liverpool Central to Southport

23:08*, 23:23 and 23:38

Liverpool Central to Hunts Cross

23:14, 23:28* and 23:44

Liverpool Central to Chester

23:15 and 23:45

Liverpool Central to Ellesmere Port

23:00 and 23:30

Liverpool Central to West Kirby

23:05 and 23:35

Liverpool Central to New Brighton

23:20 and 23:50

Please note: the services marked with '*' do not run on a Sunday.

https://www.merseyrail.org/destination-merseyside/events/on-the-waterfront-festival/

 

For information about travelling safely on our network, visit https://www.merseyrail.org/journey-planning/travel-information/travelsafe/ and for general travel updates and information, visit merseyrail.org

Travelling to On the Waterfront by Taxi hasn't been easier, with Liverpool City Council taxi ranks located around the city centre.

Hackney Carriage between hours 06:00 - 21:00.

  • £3.40 for the first 330 yards or less
  • Then 20p each succeeding 190 yards (or less) up to 40,480 yards
  • Then 20p each succeeding 300 yards (or less)
  • And 20p each 60 seconds waiting charge (or less)

Hackney Carriage between hours 21:00 - 06:00.

  • £4.25 for the first 330 yards or less
  • Then 25p each succeeding 190 yards (or less) up to 40,480 yards
  • Then 25p each succeeding 300 yards (or less)
  • And 25p each 60 seconds waiting charge (or less)

More information on fares on Hackney Carriage can be found here

NCP Car Parks is offering a discounted rate for On the Waterfront Festival 2025 attendees. For full information, please visit the travel section on the OTWF App. This can be downloaded here

Accessibility

If you are applying for Accessibility and/or an Essential Companion ticket please see here for more information www.onthewaterfrontfestival.com/accessibility

Lost Property

If you have lost something at On the Waterfront please visit Lost property which is located at the Welfare tent (located near to the bar area). After the event, please email lostprop@cream.co.uk with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.    

 
Lost property will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity. 

Traders

If you are interested in operating a food concession at this year’s festival, please contact D&J Catering who will respond to your request in due course  beth@djcatering.co.uk  / Tel: 0116 247 8177.