Please note the operation and licensing of this event is held by Cream Global Ltd
If you have an enquiry regarding On the Waterfront please email info@onthewaterfrontfestival.com
General Show Information
What can I and can't I bring?
✗ Aerosols Includes deodorant
✗ Air Horns
✗ Drinks (All) 1 x 500ml sealed bottle of water allowed
✗ Bags Over A4 Size Bags must be A4 size or under
✗ Balloons
✓ Cameras No professional cameras including SLR
✗ Chinese Lanterns
✗ Camping chairs
✓ Computer Equipment At Owners Risk
✗ Firearms, Weapons, Sharps
✗ Fireworks / Pyrotechnics
✗ Flares / Distress Flares
✗ Food
✗ Gas Canisters / Cylinders
✗ No glass is allowed. This includes perfume, foundation bottles, aftershave and mirrors. These are
prohibited items and will be confiscated at the entrance (please note there is no facility to leave
✗ your belongings and collect after the show) so please double check before you arrive at the show.
*Small make up compact mirrors are acceptable.
✗ Glass
✗ Illegal Substances (Drugs)
✗ Illegal Items
✗ Masks / Face Garments ✓ (Full face masks are prohibited)
✗ Nitrous Oxide
✗ Professional Audio / Visual
✗ Recording Equipment
✗ Projectiles
✗ New Psychoactive Substances (NPS) Previously Legal Highs
✗ Razors / Razor Blades
✗ Smoke Bombs / Canisters
✗ Sound System / Portable Speakers
✗ Spray Cans
✓ Sun Cream *limit of 500ml
✓ Drone Or Other Unmanned Aerial Vehicles (UAV)
✓ Umbrellas Small Large Golfing umbrellas not permitted
✗ Unofficial tabards and reflective, hi-viz jackets
*There is no facility to store prohibited items
Can I bring a camping chair?
Camping chairs are not permitted into the event. There is fixed seating and grass areas located around the event arena, which is part of the Pier Head site furniture
What is the age restriction? How old do you have to be?
All shows at On the Waterfront are strictly 18 and over. Challenge 21 in operation so please ensure you bring valid Photo ID as you will be asked.
What are the event timings & last entry?
Opening times for the events and last entry times into the event are as follows:-
Thursday 19th June
TBC
Friday 20th June
TBC
Saturday 21st June
TBC
Sunday 22nd June - Sting
Doors 4pm
Last entry 7.30pm
Show finish 11pm
What photo ID is accepted?
- Driving License – A full or provisional driving license which is within date.
- Passport – A passport which is within date
- Any identification card bearing the PASS logo – more information on the pass scheme website
- A national photo identity card issued by country of origin (other than the United Kingdom)
- Armed Forces PHOTO ID Card
When will set times for each day be released?
Download the official app for the latest news and updates. You can download the app by clicking here.
Where and when is On the Waterfront festival?
On the Waterfront is a series of ticketed shows running from Thursday 19th June to Sunday 22nd June 2025 and located on Liverpool’s Pier Head, in front of the Three Graces/Liver Building.
Is there a dresscode?
On The Waterfront is an outdoor show located on the Pier Head, next to the river. As the British weather can be unpredictable and there are no indoor/undercover areas at the event, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case!
Can I bring a bag with me?
On the Waterfront as with most outdoor shows, operate an A4 bag policy. Therefore no bags bigger than A4 are permitted into the event, there are no locker facilities onsite so please ensure you plan ahead if needed.
Can I bring an umbrella?
Small umbrellas Only. Large/golfing umbrellas are not permitted.
Can I bring food & drink into the event?
Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event. No other food or drink is permitted. There is an array of food, bar and drink concessions inside the festival.
Can I charge my phone anywhere at the event?
I am a local resident and concerned about noise and disruption from the event?
Extensive efforts have been made to minimise disruption to residents and we are working closely with Liverpool City Council and Merseyside Police to ensure the event does not cause any issues for local residents.
However, if you have any questions please email info@onthewaterfrontfestival.com and someone will be able to assist.
Please visit www.onthewaterfrontfestival.com/residents closer to the event for more information regarding road closure schedules and contact details for our Resident Liason team.
Can I bring my dog to the event?
There are strictly no animals allowed into the event, except for assistance dogs. Please contact info@onthewaterfrontfestival.com if you have an assistance dog you need to bring to the event.
Ticketing
When will I receive my ticket?
All tickets for On the Waterfront 2025 are digital/e-tickets. There will be no physical tickets posted out for this event.
If you have purchased your ticket via:
Ticketmaster – Tickets will be available to view via the Ticketmaster App, 48 Hours prior to the event.
Skiddle – Tickets will be available to download via the Skiddle App at 9am, 48 Hours prior to the event.
Ticketline - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
Ticket Quarter - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
Ticket Quarter Customer Service
I no longer wish to attend; can I get a refund? Can I sell my tickets?
As per the festival terms & conditions, tickets are non-refundable. We cannot advise on third-party ticket sales.
I lost my ticket, what should I do?
If you have purchased via Ticketline or Ticket Quarter we advise contacting your ticket agent directly who will be able to assist.
If you do not have your ticket on arrival at the event, head to the Box Office on the day, this will be located next to the entrance lanes and present your order reference number and valid photo ID. Providing your ticket has not already been scanned, your original ticket will be cancelled, and a replacement ticket will be issued.
N.B. On the Waterfront is digital tickets only (physical/paper tickets will not be issued)
I am buying tickets on social media/from a friend/from a third-party ticket website. Are these tickets valid?
I have a question regarding tickets I have purchased
Please contact the agent you purchased your ticket from directly. Cream does not have access to ticket bookings so cannot assist directly with any ticket issues.
Can I purchase a ticket via Payment Plan?
We do not offer a Payment Plan scheme for On the Waterfront, however, each event offers More Ways To Pay, which include Buy Now Pay Later options with Klarna or PayPal.
More Ways To Pay will be subject to individual credit checks. Terms and conditions Apply. https://www.klarna.com/uk/terms-and-conditions/
Official App FAQ
Where can I download the app
You can download the app from the Apple App Store and the Android Google Play Store
Is the app free?
Yes, the app is free of charge and contains no in-app purchasing capability.
Travel Information
Getting here by Bus
On the Waterfront is easily accessible by Arriva Bus and is a short walk from Liverpool ONE Bus Station. (5 minutes) and a 14-16 minute walk from Queen Square Bus Station.
Adult single fares are capped at £2 in the Liverpool City Region until 31 December 2024.
Departing from | Route | Last Journey |
Queen Square Bus Station | 53 | 23:26 (fri) 23:22 (sat) |
Queen Square Bus Station | 14 | 23:52 |
Queen Square Bus Station | 12 | 23:16 |
Queen Square Bus Station | 13 | 23:36 |
Liverpool ONE Bus Station | 10A | 00:14 (fri) 00:18 (sat) |
Liverpool ONE Bus Station | 79 | 00:07 |
Liverpool ONE Bus Station | 86A | 00:16 (fri) 00:01 (sat) |
Liverpool ONE Bus Station | 82 | 23:53 |
Liverpool The Metquarter | 432 | 23:31 |
Liverpool The Metquarter | 437 | 23:48* 00:18** |
Liverpool Whitechapel | 472/1 | 23:28 |
Liverpool ONE Bus Station | 500 | 00:27 |
* last full journey to West Kirby ** to Birkenhead Bus Station only
Plan your journey here or on the Arriva UK Bus App
Getting here by Train
Avoid the traffic and stress of parking and travel with Merseyrail; Liverpool Central, James Street and Moorfields stations are just a short walk away.
Return tickets start from just £2.50 or A Day Saver ticket cost from £2.20 for children and £4.45- train travel is cheaper than you think!
Customers travelling to and from On the Waterfront are advised to use Liverpool Central or Moorfields station.
Check the last train times for your journey. You can also check the last train times from James Street station by using our Journey Planner on the link below.
Moorfields Last Train Times
Moorfields to Headbolt Lane
23:07 and 23:37
Moorfields to Ormskirk
23:19 and 23:49
Moorfields to Southport
23:11*, 23:26 and 23:41
Moorfields to Hunts Cross
23:11, 23:26* and 23:41
Moorfields to Chester
23:11 and 23:45
Moorfields to Ellesmere Port
22:56 and 23:26
Moorfields to West Kirby
23:01 and 23:31
Moorfields to New Brighton
23:16 and 23:46
Please note: the services marked with '*' do not run on a Sunday.
Liverpool Central Last Train Times
Liverpool Central to Headbolt Lane
23:05, 23:35 and 23:55
Liverpool Central to Ormskirk
23:16 and 23:46
Liverpool Central to Southport
23:08*, 23:23 and 23:38
Liverpool Central to Hunts Cross
23:14, 23:28* and 23:44
Liverpool Central to Chester
23:15 and 23:45
Liverpool Central to Ellesmere Port
23:00 and 23:30
Liverpool Central to West Kirby
23:05 and 23:35
Liverpool Central to New Brighton
23:20 and 23:50
Please note: the services marked with '*' do not run on a Sunday.
https://www.merseyrail.org/destination-merseyside/events/on-the-waterfront-festival/
For information about travelling safely on our network, visit https://www.merseyrail.org/journey-planning/travel-information/travelsafe/ and for general travel updates and information, visit merseyrail.org
Getting here by Taxi
Travelling to On the Waterfront by Taxi hasn't been easier, with Liverpool City Council taxi ranks located around the city centre.
Hackney Carriage between hours 06:00 - 21:00.
- £3.40 for the first 330 yards or less
- Then 20p each succeeding 190 yards (or less) up to 40,480 yards
- Then 20p each succeeding 300 yards (or less)
- And 20p each 60 seconds waiting charge (or less)
Hackney Carriage between hours 21:00 - 06:00.
- £4.25 for the first 330 yards or less
- Then 25p each succeeding 190 yards (or less) up to 40,480 yards
- Then 25p each succeeding 300 yards (or less)
- And 25p each 60 seconds waiting charge (or less)
More information on fares on Hackney Carriage can be found here
Discounted car parking
NCP Car Parks are offering a discounted rate for On the Waterfront Festival 2024 attendees. For full information visit here.
Accessibility
I have accessibility requirements
If you are applying for Accessibility and/or a Personal Assistant (PA) ticket you will need to email your request to info@cream.co.ukand include one of the following documents to prove your eligibility and follow instructions on here
Lost Property
If you have lost something at On the Waterfront please visit Lost property which is located at the Welfare tent (located near to the bar area). After the event, please email lostprop@cream.co.uk with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.
Lost property will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity.
Traders
If you are interested in operating a food concession at this year’s festival, please contact D&J Catering who will respond to your request in due course beth@djcatering.co.uk / Tel: 0116 247 8177.