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Please note the operation and licensing of this event is held by Cream Global Ltd   

If you have an enquiry regarding On the Waterfront please email info@onthewaterfrontfestival.com  

 

General Show Information

✗ Aerosols Includes deodorant 

✗ Air Horns 

✗ Drinks (All) 1 x 500ml sealed bottle of water allowed 

✗ Bags Over A4 Size Bags must be A4 size or under 

✗ Balloons 

Cameras  No professional cameras including SLR 

✗ Chinese Lanterns 

Computer  Equipment At Owners Risk 

✗ Firearms, Weapons, Sharps 

✗ Fireworks / Pyrotechnics 

✗ Flares / Distress Flares 

✗ Food

✗ Gas Canisters / Cylinders 

✗ No glass is allowed. This includes perfume, foundation bottles, aftershave and mirrors. These are 

prohibited items and will be confiscated at the entrance (please note there is no facility to leave

✗ your belongings and collect after the show) so please double check before you arrive at the show.

*Small make up compact mirrors are acceptable.

✗ Glass

✗ Illegal Substances (Drugs)

✗ Illegal Items

Masks / Face Garments  (Full face masks are prohibited)

Nitrous Oxide

✗ Professional Audio / Visual

✗ Recording Equipment

✗ Projectiles

✗ New Psychoactive Substances (NPS) Previously Legal Highs

✗ Razors / Razor Blades

✗ Smoke Bombs / Canisters

✗ Sound System / Portable Speakers

Spray Cans

Sun Cream *limit of 500ml 

Drone Or Other Unmanned Aerial Vehicles (UAV)

✓  Umbrellas Small Large Golfing umbrellas not permitted 

Unofficial tabards and reflective, hi-viz jackets

*There is no facility to store prohibited items

All shows at On the Waterfront are strictly 18 and over. Challenge 21 in operation so please ensure you bring valid Photo ID as you will be asked.

Opening times for the events and last entry times into the event are as follows:- 

Thursday 20th June

On the Waterfront presents Paul Smith + Guests 

Timings:  4.30pm - 11pm (last entry 8pm) 

Friday 21st June

On the Waterfront presents - Ocean Colour Scene + Cast + The View + Embrace + Republica + more

Timings:  4pm - 11pm (last entry 8pm)

Saturday 22nd June

On the Waterfront presents Ben Hemsley + Guests

Timings:  2pm - 11pm (last entry 5pm) 

Sunday 23rd June

On the Waterfront presents Deacon Blue + Guests

Timings:  2pm - 11pm (last entry 7pm) 

  • Driving License – A full or provisional driving license which is within date.
  • Passport – A passport which is within date 
  • Any identification card bearing the PASS logo – more information on the pass scheme website
  • A national photo identity card issued by country of origin (other than the United Kingdom)
  • Armed Forces PHOTO ID Card

Set times have been released on the official app, you can download the app by clicking here

 IG - @onthewaterfrontliverpool / www.facebook.com/OTWFLiverpool / TikTok - @otwfliverpool

On the Waterfront is a series of ticketed shows running from Thursday 20th June to Sunday 23rd June 2024 and located on Liverpool’s Pier Head, in front of the Three Graces/Liver Building. 

On The Waterfront is an outdoor show located on the Pier Head, next to the river. As the British weather can be unpredictable and there are no indoor/undercover areas at the event, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case!

On the Waterfront as with most outdoor shows, operate an A4 bag policy.  Therefore no bags bigger than A4 are permitted into the event, there are no locker facilities onsite so please ensure you plan ahead if needed.

Camping chairs are not permitted into the event.  There is fixed seating and grass areas located around the event arena, which is part of the Pier Head site furniture

Small umbrellas Only.   Large/golfing umbrellas are not permitted. 

Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event.    No other food or drink is permitted.   There is an array of food, bar and drink concessions inside the festival.  

There are no phone charging facilities at the event. We recommend bringing a small portable charger.

Extensive efforts have been made to minimise disruption to residents and we are working closely with Liverpool City Council and Merseyside Police to ensure the event does not cause any issues for local residents.

However, if you have any questions please email info@onthewaterfrontfestival.com and someone will be able to assist.  

Please visit www.onthewaterfrontfestival.com/residents closer to the event for more information regarding road closure schedules and contact details for our Resident Liason team. 

There are strictly no animals allowed into the event, except for assistance dogs. Please contact info@onthewaterfrontfestival.com if you have an assistance dog you need to bring to the event.

Ticketing

All tickets for On the Waterfront 2024 are digital/e-tickets. There will be no physical tickets posted out for this event.

If you have purchased your ticket via:

Ticketmaster – Tickets will be available to view via the Ticketmaster App, 48 Hours prior to the event.

Ticketmaster Customer Service

Skiddle – Tickets will be available to download via the Skiddle App at 9am, 48 Hours prior to the event.

Skiddle Customer Service

Ticketline - Tickets will be sent to you via email around 1 week before the event as an e-ticket.

Ticketline Customer Service

Ticket Quarter - Tickets will be sent to you via email around 1 week before the event as an e-ticket.

Ticket Quarter Customer Service

 

As per the festival terms & conditions, tickets are non-refundable.  We cannot advise on third-party ticket sales.

If you have purchased your tickets via Ticketmaster or Skiddle you can download your tickets via the app (48hrs before the event).

If you have purchased via Ticketline or Ticket Quarter we advise contacting your ticket agent directly who will be able to assist.

If you do not have your ticket on arrival at the event, head to the Box Office on the day, this will be located next to the entrance lanes and present your order reference number and valid photo ID. Providing your ticket has not already been scanned, your original ticket will be cancelled, and a replacement ticket will be issued.

N.B. On the Waterfront is digital tickets only (physical/paper tickets will not be issued)

We can only advise on tickets purchased from official ticket agents. We urge customers to not purchase tickets from unofficial outlets, social media platforms or auction sites as there is no way of confirming if the tickets you are purchasing are genuine, and we cannot assist if your tickets are not valid or fraudulent. Invalid or fraudulent tickets will be refused access to the show.

Please contact the agent you purchased your ticket from directly. Cream does not have access to ticket bookings so cannot assist directly with any ticket issues.  

We do not offer a Payment Plan scheme for On the Waterfront, however, each event offers More Ways To Pay, which include Buy Now Pay Later options with Klarna or PayPal. 

More Ways To Pay will be subject to individual credit checks. Terms and conditions Apply. https://www.klarna.com/uk/terms-and-conditions/

Official App FAQ

You can download the app from the Apple App Store and the Android Google Play Store

Yes, the app is free of charge and contains no in-app purchasing capability.

Travel Information

On the Waterfront is easily accessible by Arriva Bus and is a short walk from Liverpool ONE Bus Station. (5 minutes) and a 14-16 minute walk from Queen Square Bus Station.

Adult single fares are capped at £2 in the Liverpool City Region until 31 December 2024.

Departing from Route Last Journey
Queen Square Bus Station 53 23:26 (fri) 23:22 (sat)
Queen Square Bus Station 14 23:52
Queen Square Bus Station 12 23:16
Queen Square Bus Station 13 23:36
Liverpool ONE Bus Station 10A 00:14 (fri) 00:18 (sat)
Liverpool ONE Bus Station 79 00:07
Liverpool ONE Bus Station 86A 00:16 (fri) 00:01 (sat)
Liverpool ONE Bus Station 82 23:53
Liverpool The Metquarter 432 23:31
Liverpool The Metquarter 437 23:48* 00:18**
Liverpool Whitechapel 472/1 23:28
Liverpool ONE Bus Station 500 00:27

* last full journey to West Kirby  ** to Birkenhead Bus Station only

Plan your journey here or on the Arriva UK Bus App

Avoid the traffic and stress of parking and travel with Merseyrail; Liverpool Central, James Street and Moorfields stations are just a short walk away.

Return tickets start from just £2.50 or A Day Saver ticket cost from £2.20 for children and £4.45- train travel is cheaper than you think!  

Customers travelling to and from On the Waterfront are advised to use Liverpool Central or Moorfields station.

Check the last train times for your journey. You can also check the last train times from James Street station by using our Journey Planner on the link below.

Moorfields Last Train Times

Moorfields to Headbolt Lane

23:07 and 23:37

Moorfields to Ormskirk

23:19 and 23:49

Moorfields to Southport

23:11*, 23:26 and 23:41

Moorfields to Hunts Cross

23:11, 23:26* and 23:41

Moorfields to Chester

23:11 and 23:45

Moorfields to Ellesmere Port

22:56 and 23:26

Moorfields to West Kirby

23:01 and 23:31

Moorfields to New Brighton

23:16 and 23:46

Please note: the services marked with '*' do not run on a Sunday.

Liverpool Central Last Train Times

Liverpool Central to Headbolt Lane

23:05, 23:35 and 23:55

Liverpool Central to Ormskirk

23:16 and 23:46

Liverpool Central to Southport

23:08*, 23:23 and 23:38

Liverpool Central to Hunts Cross

23:14, 23:28* and 23:44

Liverpool Central to Chester

23:15 and 23:45

Liverpool Central to Ellesmere Port

23:00 and 23:30

Liverpool Central to West Kirby

23:05 and 23:35

Liverpool Central to New Brighton

23:20 and 23:50

Please note: the services marked with '*' do not run on a Sunday.

https://www.merseyrail.org/destination-merseyside/events/on-the-waterfront-festival/

 

For information about travelling safely on our network, visit https://www.merseyrail.org/journey-planning/travel-information/travelsafe/ and for general travel updates and information, visit merseyrail.org

Travelling to On the Waterfront by Taxi hasn't been easier, with Liverpool City Council taxi ranks located around the city centre.

Hackney Carriage between hours 06:00 - 21:00.

  • £3.40 for the first 330 yards or less
  • Then 20p each succeeding 190 yards (or less) up to 40,480 yards
  • Then 20p each succeeding 300 yards (or less)
  • And 20p each 60 seconds waiting charge (or less)

Hackney Carriage between hours 21:00 - 06:00.

  • £4.25 for the first 330 yards or less
  • Then 25p each succeeding 190 yards (or less) up to 40,480 yards
  • Then 25p each succeeding 300 yards (or less)
  • And 25p each 60 seconds waiting charge (or less)

More information on fares on Hackney Carriage can be found here

NCP Car Parks are offering a discounted rate for On the Waterfront Festival 2024 attendees. For full information visit here.

Accessibility

If you are applying for Accessibility and/or a Personal Assistant (PA) ticket you will need to email your request to info@cream.co.ukand include one of the following documents to prove your eligibility and follow instructions on here

Lost Property

If you have lost something at On the Waterfront please visit Lost property which is located at the Welfare tent (located near to the bar area). After the event, please email lostprop@cream.co.uk with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.    

 
Lost property will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity. 

Traders

If you are interested in operating a food concession at this year’s festival, please contact D&J Catering who will respond to your request in due course  beth@djcatering.co.uk  / Tel: 0116 247 8177.