Please note the operation and licensing of this event is held by Cream Global Ltd
If you have an enquiry regarding On the Waterfront please email info@onthewaterfrontfestival.com
General Show Information
On the Waterfront is a multi-artist all day show, gate opening and last entry times vary per show, please see below:-
| Date | Show | Event Times | Last Entry |
| Thursday 19th June 2025 | The Wombats | 4pm - 11pm | 7pm |
| Friday 20th June 2025 | The Wolfe Tones | 4pm - 11pm | 7pm |
| Saturday 21st June 2025 | Cream Classical Ibiza | 2pm - 11pm | 5pm |
| Sunday 22nd June 2025 | STING | 4pm - 11pm | 7:30pm |
| ITEM | ✓ or ✗ | Notes |
| Aerosols (including deodorant) | ✗ | |
| Air Horns | ✗ | |
| Drinks (All) | ✗ | 1x 500ml Sealed Bottle of Water is permitted |
| Bags | ✓ | Bags MUST BE A4 or under. |
| Balloons | ✗ | |
| Cameras | ✓ | No professonal cameras including SLR |
| Chinese Lanterns | ✗ | |
| Camping Chairs | ✗ | |
| Computer Equipment | ✓ | Equipment At Owners Risk |
| Firearms, Weapons, Sharps | ✗ | |
| Fireworks / Pyrotechnics | ✗ | |
| Flares / Distress Flares | ✗ | |
| Food | ✗ | |
| Gas Canisters / Cylinders / Nitrous Oxide | ✗ | |
| Mirrors | ✗ | *Small make up compact mirrors are acceptable. |
| Glass | ✗ | This includes perfume, foundation bottles, aftershave and mirrors. These are |
| Illegal Substances (Drugs) | ✗ | |
| Illegal Items | ✗ | |
| Masks / Face garments | ✗ | (Full face masks are prohibited) |
| Professional Audio / Visual | ✗ | |
| Recording Equipment | ✗ | |
| Projectiles | ✗ | |
| New Psychoactive Substances (NPS) previously Legal Highs | ✗ | |
| Razors / Razor Blades | ✗ | |
| Smoke Bombs / Canisters | ✗ | |
| Sound System / Speakers | ✗ | |
| Spray Cans | ✗ | |
| Sun Cream | ✓ | 500ml limit |
| Drones / Unmanned Arial Vehicle (UAV) | ✗ | |
| Umbrellas (small only) | ✓ | Large Golfing umbrellas not permitted |
| Tobacco | ✓ | Personal Use Only |
| Unauthorised Marketing Materials | ✗ | Eg: handbills, flyers and stickers. |
| Unofficial Tabards, reflective, hi-vis jackets | ✗ | |
| Flags | ✓ | Flag poles are not permitted. |
| Reusable plastic and metal bottles | ✓ | Must be empty on arrival |
Prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show.
Camping chairs are not permitted into the event. There is fixed seating and grass areas located around the event arena, which is part of the Pier Head site furniture
Thursday 19th June 2025 - Age 16 and over
Friday 20th June 2025 - Age 18 and over
Saturday 21st June 2025 - Age 18 and over
Sunday 22nd June 2025 - Age 18 and over
*Challenge 21 in operation so please ensure you bring valid Photo ID as you will be asked.
- Driving License – A full or provisional driving license which is within date.
- Passport – A passport which is within date
- Any identification card bearing the PASS logo – more information on the pass scheme website
- A national photo identity card issued by country of origin (other than the United Kingdom)
- Armed Forces PHOTO ID Card
Download the official app for the latest news, updates, and set times. You can download it by clicking here.
On the Waterfront is a series of ticketed shows running from Thursday 19th June to Sunday 22nd June 2025 and located on Liverpool’s Pier Head, in front of the Three Graces/Liver Building.
On The Waterfront is an outdoor show located on the Pier Head, next to the river. As the British weather can be unpredictable and there are no indoor/undercover areas at the event, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case!
On the Waterfront as with most outdoor shows, operate an A4 bag policy. Therefore no bags bigger than A4 are permitted into the event, there are no locker facilities onsite so please ensure you plan ahead if needed.
Small umbrellas Only. Large/golfing umbrellas are not permitted.
Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event. No other food or drink is permitted. There is an array of food, bar and drink concessions inside the festival.
Extensive efforts have been made to minimise disruption to residents and we are working closely with Liverpool City Council and Merseyside Police to ensure the event does not cause any issues for local residents.
However, if you have any questions please email info@onthewaterfrontfestival.com and someone will be able to assist.
Please visit www.onthewaterfrontfestival.com/residents closer to the event for more information regarding road closure schedules and contact details for our Resident Liason team.
There are strictly no animals allowed into the event, except for assistance dogs. Please contact info@onthewaterfrontfestival.com if you have an assistance dog you need to bring to the event.
Ticketing
All tickets for On the Waterfront 2025 are digital/e-tickets. There will be no physical tickets posted out for this event.
If you have purchased your ticket via:
Ticketmaster – Tickets will be available to view via the Ticketmaster App, 48 Hours prior to the event.
Skiddle – Tickets will be available to download via the Skiddle App at 9am, 48 Hours prior to the event.
Ticketline - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
Ticket Quarter - Tickets will be sent to you via email around 1 week before the event as an e-ticket.
Ticket Quarter Customer Service
As per the festival terms & conditions, tickets are non-refundable. We cannot advise on third-party ticket sales.
If you have purchased via Ticketline or Ticket Quarter we advise contacting your ticket agent directly who will be able to assist.
If you do not have your ticket on arrival at the event, head to the Box Office on the day, this will be located next to the entrance lanes and present your order reference number and valid photo ID. Providing your ticket has not already been scanned, your original ticket will be cancelled, and a replacement ticket will be issued.
N.B. On the Waterfront is digital tickets only (physical/paper tickets will not be issued)
Please contact the agent you purchased your ticket from directly. Cream does not have access to ticket bookings so cannot assist directly with any ticket issues.
We do not offer a Payment Plan scheme for On the Waterfront, however, each event offers More Ways To Pay, which include Buy Now Pay Later options with Klarna or PayPal.
More Ways To Pay will be subject to individual credit checks. Terms and conditions Apply. https://www.klarna.com/uk/terms-and-conditions/
Official App FAQ
You can download the app from the Apple App Store and the Android Google Play Store
Yes, the app is free of charge and contains no in-app purchasing capability.
Travel Information
On the Waterfront is easily accessible by Arriva Bus and is a short walk from Liverpool ONE Bus Station. (5 minutes) and a 14-16 minute walk from Queen Square Bus Station.
Adult single fares are capped at £2 in the Liverpool City Region until September 2025.
| Departing from | Route | Last Journey |
| Liverpool ONE Bus Station | 10A | 00:14 (fri) 00:18 (sat) |
| Queen Square Bus Station | 12 | 23:16 |
| Queen Square Bus Station | 13 | 23:36 |
| Queen Square Bus Station | 14 | 23:52 |
| Liverpool ONE Bus Station | 18 | 23:32 |
| Liverpool The Metquarter | 52A | 23:50 |
| Queen Square Bus Station | 53 | 23:26 |
| Liverpool The Metquarter | 55 | 23:35 (fri) 00:31 (sat) |
| Queen Square Bus Station | 79C | 23:17 |
| Liverpool ONE Bus Station | 79 | 00:07 |
| Liverpool ONE Bus Station | 82 | 23:53 |
| Liverpool ONE Bus Station | 86A | 00:13 (fri) 00:01 (sat) |
| Liverpool The Metquarter | 432 | 23:31 |
| Liverpool The Metquarter | 437 | 23:48* 00:18** |
| Liverpool Whitechapel | 472/1 | 23:28 |
| Liverpool ONE Bus Station | 500 | 00:27 |
| Liverpool ONE Bus Station | X4 | 00:15 |
* last full journey to West Kirby ** to Birkenhead Bus Station only
Plan your journey here or on the Arriva UK Bus App
Avoid the traffic and stress of parking and travel with Merseyrail; Liverpool Central, James Street and Moorfields stations are just a short walk away.
Return tickets start from just £2.50 or A Day Saver ticket cost from £2.20 for children and £4.45- train travel is cheaper than you think!
Customers travelling to and from On the Waterfront are advised to use Liverpool Central or Moorfields station.
Check the last train times for your journey. You can also check the last train times from James Street station by using our Journey Planner on the link below.
Moorfields Last Train Times
Moorfields to Headbolt Lane
23:07 and 23:37
Moorfields to Ormskirk
23:19 and 23:49
Moorfields to Southport
23:11*, 23:26 and 23:41
Moorfields to Hunts Cross
23:11, 23:26* and 23:41
Moorfields to Chester
23:11 and 23:45
Moorfields to Ellesmere Port
22:56 and 23:26
Moorfields to West Kirby
23:01 and 23:31
Moorfields to New Brighton
23:16 and 23:46
Please note: the services marked with '*' do not run on a Sunday.
Liverpool Central Last Train Times
Liverpool Central to Headbolt Lane
23:05, 23:35 and 23:55
Liverpool Central to Ormskirk
23:16 and 23:46
Liverpool Central to Southport
23:08*, 23:23 and 23:38
Liverpool Central to Hunts Cross
23:14, 23:28* and 23:44
Liverpool Central to Chester
23:15 and 23:45
Liverpool Central to Ellesmere Port
23:00 and 23:30
Liverpool Central to West Kirby
23:05 and 23:35
Liverpool Central to New Brighton
23:20 and 23:50
Please note: the services marked with '*' do not run on a Sunday.
https://www.merseyrail.org/destination-merseyside/events/on-the-waterfront-festival/
For information about travelling safely on our network, visit https://www.merseyrail.org/journey-planning/travel-information/travelsafe/ and for general travel updates and information, visit merseyrail.org
Travelling to On the Waterfront by Taxi hasn't been easier, with Liverpool City Council taxi ranks located around the city centre.
Hackney Carriage between hours 06:00 - 21:00.
- £3.40 for the first 330 yards or less
- Then 20p each succeeding 190 yards (or less) up to 40,480 yards
- Then 20p each succeeding 300 yards (or less)
- And 20p each 60 seconds waiting charge (or less)
Hackney Carriage between hours 21:00 - 06:00.
- £4.25 for the first 330 yards or less
- Then 25p each succeeding 190 yards (or less) up to 40,480 yards
- Then 25p each succeeding 300 yards (or less)
- And 25p each 60 seconds waiting charge (or less)
More information on fares on Hackney Carriage can be found here
Our friends over at NCP Car Parks are offering a discounted rate for On the Waterfront Festival 2025 customers. For full information, please visit the travel section on the OTWF App. This can be downloaded click here for more information.
Accessibility
If you are applying for Accessibility and/or an Essential Companion ticket please see here for more information www.onthewaterfrontfestival.com/accessibility
(IMPORTANT – The Accessible Viewing Platform for Sting is now at capacity therefore we can no longer accept requests. However, we can still review your request for an essential companion ticket and the below facilities)
Lost Property
If you have lost something at On the Waterfront please visit Lost property which is located at the Welfare tent (located near to the bar area).
If you notice you’ve lost something once you’ve got home, we will be operating a lost property collection point from the onsite box office (Water Street) on the Friday, Saturday, Sunday, Monday and opening hours will be confirmed closer to the event date.
After Tuesday 25th June 2025, please email lostprop@cream.co.uk with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.
Lost property will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity or discarded.
Traders
If you are interested in operating a food concession at this year’s festival, please contact D&J Catering who will respond to your request in due course beth@djcatering.co.uk / Tel: 0116 247 8177.