Accessibility

On the Waterfront, Liverpool has a dedicated accessibility team available to assist with the application process and any queries you may have in the lead up to the event.  

If you require Accessibility facilities or an Essential Companion ticket for any of the shows at On the Waterfront which takes place on Liverpool’s Pier Head from Thursday 19^th – Sunday 22^nd June 2025 – Please email info@onthewaterfrontfestival.com with the following information.  

• Show/Date you are applying for.  
• Your order reference for your purchased ticket. This can be found on your email confirmation which you will have received at the time of booking or can be found by logging into your ticket agent account.
• Please include details of your accessibility requirements. E.g. Wheelchair User.

 You will also need to include one of the following documents:

• DLA /PIP letter from the Department of work and pensions (front copy only)
• Medical professionals letter
• D/deaf or blind registration
• The Access card

Once we have received all relevant information, your details will be logged and someone from the Accessibility team will be in touch to confirm receipt.

Please note, Accessibility customers still need to purchase a ticket for the event, these can be purchased via Ticketmaster. If you require an essential companion, please do not purchase a ticket for them as this will not be refunded.

Please note On the Waterfront is strictly and 18 and over event (Challenge 21 in operation) so please ensure you bring valid photo ID.